Refunds & Return Policy
1. Our Commitment
Your applicable Canadian federal and provincial consumer rights remain in place. Nothing in this policy limits a remedy that cannot lawfully be excluded. Contact us about faulty, damaged or misdescribed goods. We do not charge a restocking or cancellation handling fee.
Your consumer rights
Your applicable Canadian federal and provincial consumer rights remain in place. Nothing in this policy limits a remedy that cannot lawfully be excluded. Contact us about faulty, damaged or misdescribed goods. We do not charge a restocking or cancellation handling fee.
- Arepair, replacement, or refundfor a major failure
- Arepair or replacementif the failure is minor
- Compensationfor any other reasonably foreseeable loss or damage resulting from the failure
These rights cannot be excluded, restricted, or modified.
3. Change of Mind Returns
We accept change of mind returns within30 daysof delivery, provided the item is:
- Unused, unwashed, and in its original condition
- In original, undamaged packaging with all tags and labels attached
- Accompanied by proof of purchase (order confirmation or receipt)
Your applicable Canadian federal and provincial consumer rights remain in place. Nothing in this policy limits a remedy that cannot lawfully be excluded. Contact us about faulty, damaged or misdescribed goods. We do not charge a restocking or cancellation handling fee.
4. Faulty or Damaged Products
Nothing in this policy excludes rights or remedies that cannot be excluded under applicable law. Contact our team about a faulty, damaged or misdescribed item.
Please retain all original packaging and take photographs of the damage or fault before contacting us, as this helps us process your claim quickly.
5. How to Initiate a Return
To start a return, please contact our customer support team through the contact page on our website or by email at the address listed in our footer. Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos (for damaged or faulty items)
Do not return items without first contacting us , returns sent without authorisation may not be accepted.
6. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within5 to 10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a product fault.
7. Non-Returnable Items
The following limits apply only to voluntary change-of-mind returns; statutory rights remain unaffected:
- Items that have been used, washed, or are not in their original condition
- Items returned more than 30 days after delivery
- Items returned without original packaging
- Custom or made-to-order products
- Items marked as final sale
8. Exchanges
We offer exchanges for items of equal or lesser value, subject to availability. If you would like to exchange a product for a different size, colour, or style, please contact us as per the process above. Additional shipping charges may apply.
9. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check your bank account and contact your bank or card provider, as processing times can vary. If you have done this and still have not received your refund, please contact us and we will investigate.
10. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us through the contact page on our website. Our team responds to all enquiries within 1 business day.